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How roma99 login Protects Your Personal Data

At roma99 login, every piece of data you share — from your account registration details to your payment transactions via DANA, OVO, GoPay and QRIS — is handled…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction privacyYour right to access and delete data24-hour support for privacy requestsIndonesia-compliant data retention policy
roma99 login How roma99 login Protects Your Personal Data
PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct inaccurate records, or submit a deletion request, our privacy support team is available around the clock.

Live Chat Available 24 hours a day, 7 days a week directly on the site. Start a chat from the help icon in the bottom-right corner; a privacy agent picks up your case within minutes and logs a reference ticket.
Email Support Send your data access or deletion request to [email protected]. We acknowledge every email within 4 hours and aim to resolve data-related requests within 72 hours of receiving complete information from you.
WhatsApp (08.00–23.00 WIB) Our WhatsApp privacy line operates daily from 08.00 to 23.00 WIB. Use this channel for account-specific questions about what data is stored and how your DANA, OVO or GoPay payment history is recorded.
HOW WE HANDLE YOUR DATA

Six Ways We Manage Privacy on Your Account

Our privacy practices are built around six concrete commitments — from the moment you deposit via QRIS to the day you request account closure.

End-to-End Encryption

All data transmitted between your device and our servers — including DANA and OVO payment tokens — is encrypted using TLS 1.3. Stored account data is encrypted at rest using AES-256, so your credentials are never held in plain text.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can review and withdraw cookie consent at any time through the cookie settings panel accessible from the footer of every page.

Account Security Steps

Two-factor authentication is available on your account settings page. We strongly encourage you to enable it, particularly if you use GoPay or QRIS for frequent transactions. Login attempts from new devices trigger an email verification step automatically.

Data Retention Policy

Active account data is retained for the duration of your membership plus 24 months. After that period, personal identifiers are anonymised. You may request early anonymisation of inactive data by contacting our privacy team with your account ID.

Your Right to Access and Correct

Under our privacy framework, you can request a full export of the personal data we hold on your account — including transaction history — at any time. Corrections to inaccurate name or contact details are processed within 48 hours of a verified request.

Who to Contact for Changes

Direct all data-related requests — access, correction, deletion or portability — to [email protected] or via live chat. Include your registered email and account ID so we can verify your identity before making any changes to your records.

Your Privacy Policy Questions, Answered

These are the questions we receive most often about how roma99 login handles personal data. Each answer reflects the actual process our privacy and account teams follow, so you know exactly what to expect when you interact with us.

We collect your name, email address, phone number, date of birth and your chosen payment method — such as DANA or OVO. Document images submitted for identity verification are also stored securely and used only for that verification purpose.

Payment transaction records — including DANA, GoPay, OVO and QRIS references — are stored in encrypted logs accessible only to authorised finance and compliance staff. We never share payment identifiers with third-party marketing partners or advertisers.

Yes. Send a data access request to [email protected] with your account ID and registered email. We will compile and deliver a full export of your personal and transactional data within 72 hours of verifying your identity.

Submit a deletion request via live chat or email. We will anonymise your personal identifiers within 7 business days. Note that certain transaction records may be retained longer where local law requires, such as anti-money-laundering obligations.

We share data only with payment processors — such as the QRIS network and OVO — strictly to complete your transactions. We do not sell personal data to advertisers. Sharing with regulators depends on local law and any applicable legal obligation.

Account data is kept for 24 months after your last login. After that, personal identifiers are anonymised unless a legal hold is in place. You can request early anonymisation by contacting our privacy team before that period ends.

Contact us immediately via live chat, available 24 hours a day. Our security team will lock your account, review access logs and send you a full incident report within 24 hours. Change your password and disable any linked payment tokens right away.